Terms & Conditions

We really love what we do and we really want you to love your items. All items are inspected before they are dispatched, but please make sure that you still inspect your purchased item(s) as soon as it is received, particularly whilst tags or protective layers are still attached. Please Note: These terms do not affect your statutory rights. Once you receive your purchased item(s), you may send it back for a refund as per the Distance Selling Regulations. Please email us in the very first instance on mycollectableshop@hotmail.com to get the process started. Brand new un-opened, unworn, complete with all tags and labels still attached in undamaged original packaging with absolutely no visible wear, smells, stains, marks or hair of any kind, both external packaging and internally, may be returned to us within 30 days for a full refund, less postage charges, providing we have been notified within 7 days of your item(s) arrival. Please use the email mycollectableshop@hotmail.com as confirmation. Used items can be returned under the same process for a 75% refund of the purchase price (excluding Postage). This covers our administering and checking of used returns. PLEASE NOTE: All shipping costs are non-refundable and customers are responsible for return shipping. Our policy lasts 30 days. If 30 days have gone past since your goods have been delivered, unfortunately, we will not offer you a refund of any kind. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. Once we have received returned items/packages, they will be processed within 5-7 working days. You will then be issued with a refund of the amount at the time of purchase less any shipping /postage charges (we are not responsible for any shipping/postal costs.) Please be aware we will not take back from the courier any parcel with any sign of damage whatsoever.